Customer Service Representative - Halifax, United Kingdom Salary: £24,150Ready to turn your Customer Service skills into a career youll love?
Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team - and become the friendly, trusted voice that helps our customers when they need it most.
Were not just another insurance company. Were a team of passionate people who care deeply about protecting what matters - homes, cars, businesses, and most importantly, our customers .
Whats the role all about?
Youll be at the heart of our customer experience, helping people through lifes unexpected moments with empathy, clarity, and confidence. Whether its answering queries, resolving claims, or offering reassurance, youll make a real difference every single day.
No insurance experience? No worries.
Well give you all the training and support you need to thrive. If youve got a natural flair for customer service and love helping people, we want to hear from you!
This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration - its how we build strong teams, spark ideas, and support your growth.
What youll be doing:
* Delivering outstanding customer service via phone and email
* Building trust through honest, empathetic conversations
* Making quick, informed decisions in a fast-paced environment
* Spotting and preventing fraud to protect our customers and business
* Following industry standards and regulations
* Pitching in with extra tasks based on your strengths and interests
What youll bring:
* A passion for helping people and solving problems
* Brilliant communication skills - written and verbal
* Empathy, patience, and a positive attitude
* Strong attention to detail and confidentiality
* A team-first mindset and a drive to succeed
* Flexibility and adaptability in a dynamic environment
Not sure if you tick every box?
Thats okay! If this role excites you and you think youd be a great fit, wed love to hear from you. Were all about building diverse, inclusive teams where everyone can thrive.
Why Covéa?
Were proud to offer a workplace where everyone belongs. We celebrate individuality, champion diversity, and empower our people to be their best selves.
Heres just a taste of what youll get:
* Flexible working - 36.25 hours/week with flexitime & hybrid options
* Annual pay review + performance bonuses (up to 30%)
* Generous holidays - 25-27 days + bank holidays, with buy/sell options
* Pension perks - 7.5% employer contribution (up to 9% with yours)
* Private medical cover, 24/7 Virtual GP, health checks & more
* Career development - training, qualifications & apprenticeships
* Wellbeing support - mental health resources & financial guidance
* Tusker Car Scheme, gym discounts, Cycle to Work & retail offers
* Inclusive culture - employee-led groups, real action, and ongoing learning
Apply today and be a part of something meaningful.
As a Disability Confident Employer, were committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - were here to help.
Please note: Applicants must currently reside in the UK and have full, unrestricted right to work. Were unable to offer visa sponsorship for this role.
Salary:
£24,150
Working hours:
36.25