Helpdesk & Warranty Engineer
Location: Farlough. Hours of Work: 39¾ hours per week. Reporting to: Projects & Aftersales Director.
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department.
Responsibilities
- Proactive technical assessment of warranty claims and settlement with dealers & customers in a logical and timely manner.
- Processing warranty claims for Terex Washing Systems.
- Collecting all relevant warranty claim data, preparing summary documents and proposing suitable settlements.
- Settling claims in line with warranty policy on a timely basis and ensuring the monthly credit run is made within the allocated timeframe.
- Liaising with engineers, quality, service technicians and other key internal stakeholders.
- Handling queries from dealer network & customers via phone, email, or portals.
- Training internal staff and dealer network on warranty system and processes as required.
- Recovering costs from suppliers and coordinating return of parts to suppliers.
- Raising concerns to the Internal Quality Council.
- Providing advice to Technical and Parts Helpdesk on warranty issues.
- Providing warranty updates to Finance (AR) on outstanding claims during weekly calls.
- Identifying alternative technologies to resolve field issues and ensuring appropriate maintenance and ongoing improvements are carried out on current equipment.
- Ensuring product safety, function, reliability, and serviceability is upheld in day‑to‑day thinking and helping to improve as required.
- Designated appointed person for completing lift plans as and when required.
- Some travel will be required.
Qualifications
- Education to degree standard preferably in Engineering (or equivalent work experience).
- A minimum of 3 years of technical experience.
- Computer literate – Able to use Microsoft Office, especially Excel.
- Ability to communicate across all levels of the business.
- Qualified Appointed Person or willingness to attain qualification within 6 months.
- Ability to work on one’s own initiative with minimal supervision.
- Creativity and innovative thinking.
Desired Skills
- Working knowledge of washing equipment.
- Working knowledge of Microsoft Access and associated warranty & helpdesk portals.
- Experience in administration.
- Self‑motivated and high energy.
- Team player.
- Ability to work in a fluid environment with constantly changing priorities.
- Negotiation skills.
- Customer focus.
- Action orientation.
- Excellent verbal and written skills.
- Ability to influence at all levels.
- Highest level of integrity, honesty and trust.
- Drive for results.
- Excellent listening skills.
- Business acumen.
- Perseverance.
- Ability to manage multiple tasks simultaneously.
Benefits
- Competitive salaries.
- Team Member bonus.
- Private healthcare.
- Generous holidays.
- Pension.
- Life assurance.
- LinkedIn Learning.
- On‑site free parking.
