Job Title: Fire Door Installation Manager
Location: Gravesend
Reports To: Head of Passive
Salary: £40K - 50K PA
Job Purpose: Manage the scheduling and dispatching of Fire Door Fitters for both minor and major projects, ensuring all works meet scope, customer requirements, and industry standards. The role requires strong customer service, attention to detail, and the ability to work under pressure, with a proactive approach to supporting teams and exceeding client expectations.
Key Responsibilities:
* Coordinate with the manager, installation, and production teams to meet customer expectations and ensure clear communication.
* Attend client meetings onsite and via Teams.
* Review and update project schedules, providing proactive communication to clients regarding attendance dates and work progress.
* Monitor engineer activities, address delays, and keep clients informed.
* Build strong relationships with fitters, production teams, and account managers to ensure project success.
* Conduct quality control and performance reviews for fitters.
* Manage stock and material orders for live and upcoming projects.
* Assist with job performance reviews and monthly reporting.
* Maintain industry knowledge, including relevant standards (BS 476-22, BS 8214) and third-party UKAS schemes.
* Coordinate job bookings and ensure accurate invoicing upon work completion.
* Meet client KPIs and SLAs.
Person Specification:
* Self-motivated, proactive, and enthusiastic.
* Strong communicator with good customer and colleague interaction.
* Able to manage time and handle multiple tasks efficiently.
* Excellent attention to detail and process adherence.
* Minimum of 3 years’ experience in the passive fire industry, with knowledge of engineering projects across multiple sites.
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