We are seeking a dedicated and highly organised Incident Management Coordinator to join our team in Coleshill. This position plays a vital role in supporting both our engineering and service teams by managing essential stock control, coordinating service calls, and ensuring the smooth day-to-day operations.
The successful candidate will bring strong administration skills, a proactive attitude, and the ability to work confidently in a busy, customer-focused environment. If you thrive on variety, provide a premium service, and take pride in your attention to detail, this could be the ideal next step in your career.
The role involves:
* Stock control, replenishment, and related paperwork
* Assisting with deliveries ensuring they math the order and allocating stock to jobs
* Liaising with Head Office and suppliers for stock and service orders
* Issuing van stock to new starters and replenishing stock for engineers
* Liaise with Incident Management Coordinators when stock arrives for reactive service jobs
* Handling queries via phone and email from engineers and customers
* Updating and maintaining the Plant and Client Asset Register
* Entering accurate data into our internal systems and CRM
* Supporting general administrative tasks and greeting visitors
* Delivering premium service to customers at all times
* Working to safe working practices at all times
Key experience / Qualifications:
* Strong IT skills, especially with MS Office 365 (SharePoint, Word, Excel, Outlook)
* Minimum 2 years’ experience in an administrative role
* Experience working in the security industry would be desirable
* Experience of using CRM systems
Knowledge and Skills:
* Ability to work independently and collaboratively within a team environment
* Positive, self-motivated, and proactive approach to work
* Strong attention to detail with excellent organisational skills
* Clear and professional verbal and written communication skills
* Confident communicator with the ability to build strong working relationships with both customers and colleagues
We will offer the following package:
* Working hours: Monday – Friday, 8.00am – 5.00pm
* Salary: £13.46 - £14.42 per hour dependant on skills, experience, and qualifications
* Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Salary Sacrifice Pension Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Perks and Employee Assistance Program
To apply:
Please send your CV to careers@tis.co.uk
People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts, NG18 5BU
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