Overview
Logistics & Customs Assistant Manager - Position Overview
We're currently recruiting for a dynamic and driven Logistics & Customs Assistant Manager to join a long-established logistics and marine services provider with a strong reputation for excellence in freight forwarding, customs, and supply chain operations.
With over 70 years of industry experience, the company has grown from a regional shipping agent into a trusted logistics partner. This is a fantastic opportunity to step into a key role, supporting management and helping to drive service delivery in a fast-paced, customer-focused environment.
Responsibilities
* Deliver efficient logistics and customs solutions across customer supply chains.
* Act as key customer contact in manager's absence; maintain strong relationships and address competitor activity.
* Oversee account management, workload distribution, and team support.
* Drive business development by identifying and securing new opportunities and cross-selling services.
* Manage operations across the Port of Liverpool, Widnes, and other UK sites, liaising with logistics partners.
* Handle pricing, margin optimisation, and financial queries with the accounts team.
* Monitor and control inventory, ensuring continuous service improvement and excellent customer experience.
* Supervise daily team activities; ensure quality, safety, environmental, and financial standards are met.
* Use internal systems for planning, tracking and reporting work.
* Ensure compliance with company policies, health & safety regulations, and provide general support to management.
Qualifications
* Proven experience managing key customer relationships (essential).
* Background in supply chain, steel, or bulk logistics (desirable).
* Relevant industry experience required; sector qualification preferred.
* Full, valid UK driving licence (essential).
* Key Skills & Competencies:
* Strong organisational and time-management skills.
* High attention to detail with the ability to work under pressure and meet deadlines.
* Proactive problem-solver with sound judgement and decision-making ability.
* Adaptable, driven, and results-focused.
* Demonstrated success in continuous service improvement.
* Effective leadership, team management, and delegation skills.
* Strong interpersonal and communication abilities across teams and locations.
* Comfortable working independently and collaboratively within senior teams.
* Solid analytical, numerical, and negotiation skills.
* Proficient in IT systems and emerging technologies.
Remuneration
* Salary - £38,000-£40,000 (Depending on experience)
* Monday to Friday
* Company-matched pension scheme
* Death in Service benefit
* Training and development provided, if required
* Silver Jubilee Bridge toll paid via company expenses
* 30 days holiday including bank holidays
* Training (In-house)
* Progression
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