Our client in the Sunderland area are looking for customer service advisors to join their team.
* Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
* Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
* Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
* Hours are 35 a week.
* Shift pattern is to be discussed at interview stage
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