Job summary
If youre passionate about digital products, adding value, solving problems, meeting user needs, and continuous improvement, this is a great opportunity to join a progressive team where you can make a real difference.
The NHSBT Donor Experience Product Centre builds, supports, and develops digital channels and products that enhance the donation experience. By embracing agile ways of working, modern technology, and automation, we deliver regular, iterative improvements that add real value to users and support NHSBT's mission and strategic goals.
As Delivery Manager, you'll facilitate these changes coordinating scoping, planning, prioritisation, discovery, development, testing, deployment, and monitoring. Working with stakeholders, you'll apply agile principles to identify and define priorities, translating complex user needs into tangible digital outcomes. You'll actively promote a culture of continuous improvement within and beyond the Product Centre, helping multidisciplinary teams perform at their best. This role is as much about people as process: youll bring experience in agile or GDS delivery, strong leadership, and the ability to motivate teams. Youll also be skilled in stakeholder engagement and expectation management, with an analytical, organised mindset and the ability to think both strategically and tactically.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary—donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference—Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
Date posted: 19 December 2025
Pay scheme: Agenda for change
Band: Band 7
Salary: £47,810 to £54,710 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 007754
Job locations: NHSBT, Bristol Filton, 500 North Bristol Park, Northway, Filton, Bristol, BS34 7QH
Responsibilities
In this role you will manage the delivery of multiple initiatives to deliver a product enhancements or transformation via a multi-disciplinary, highly skilled digital team. You will be responsible for:
* Translating complex user needs into tangible digital deliverables, in clear understood formats.
* Breaking down barriers for the development team, and planning at both a strategic and tactical level, overseeing the delivery of all tasks.
* Ensuring processes and policies are effective and followed, and contributing to ongoing improvements in ways of working.
* Playing a key role in delivery decision making and understanding, exploring and mitigating any risks associated.
* Motivating the development team to progress work and maintain a high standard.
* Acting as Scrum Master during daily sprint calls and the conduit between the delivery team, stakeholders and other NHSBT managers to align dates and identify dependencies.
* Reporting on measures of success to demonstrate success of delivery and implementation.
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.
What we offer
* Research and staff development we offer 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
* NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions.
* We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
* NHSBT promotes flexible working opportunities where the role will allow.
To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
This vacancy will close at 23:59 on the 4th January 2026. This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.
Interviews are anticipated to be held on 22nd January 2026 – subject to confirmation.
Qualifications
* Educated to post graduate level or equivalent experience.
* Demonstrates commitment to own continued professional development (CPD).
Experience
* Experience of leading and motivating multi-disciplinary delivery teams (without direct management accountability).
* Experience of using web authorising and digital delivery management tools.
* Experience of delivering digital solutions using an agile methodology and/or GDS digital services framework.
* Experience of digital planning and successful management of large-scale change.
* Experience of working with external agencies/suppliers, including contributing to creating briefing documents and delivery plans.
* Knowledge of how to engage with and manage stakeholder expectations.
* Able to act as Scrum Master during daily sprints.
* Advanced keyboard skills and IT knowledge.
Employer details
Employer name: NHS Blood and Transplant
Address: NHSBT, Bristol Filton, 500 North Bristol Park, Northway, Filton, Bristol, BS34 7QH
Website: https://www.nhsbt.nhs.uk/
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