Customer Master Data Manager
12‑Month Contract
Rate: £250 per day
IR35: Inside
Location: Onsite – Sandwich or Walton Oaks
A leading global organisation is seeking an experienced Customer Master Data Manager to join the UK Global Supply Chain (GSC) team for a 12‑month contract. Sitting on the UK GSC Leadership Team and reporting to the GSC Market Lead (UK), you will lead the Customer Master Data (CMD) function, supporting end‑to‑end Customer Account Management operations across the UK portfolio.
This is a key leadership position responsible for driving data strategy, ensuring compliance, and delivering operational excellence across customer master data and customer service.
Key Responsibilities
Leadership & Strategy
Lead, develop and inspire the UK Customer Master Data team (2 direct reports).
Develop and evolve customer master data strategies, processes and governance across all customer groups.
Own CMD KPIs and contribute to broader GSC UK performance goals.
Partner cross‑functionally with Commercial, Supply Chain Quality, GSC EMEA and other stakeholders.
Support and drive cultural, engagement and change initiatives within the GSC team.
Customer Account Management
Oversee compliant validation, management and maintenance of customer accounts across multiple UK distribution models.
Serve as SME for CMD processes aligned to distribution strategy, IT application roadmaps and business evolution.
Work closely with logistics service providers to ensure accurate and compliant customer data management.
Operational Excellence & Continuous Improvement
Lead and support projects aligned to functional strategy, culture, process improvement and customer experience.
Identify and implement process innovations and efficiencies across CMD and the wider GSC function.
Maintain strong governance with fully documented decision‑making and adherence to internal and external standards.
Oversee system issues and interface failures (e.g., ERP systems) in collaboration with global and regional technical teams.
Data, Technology & Insights
Conduct deep-dive numerical and statistical analyses to identify trends, insights and optimisation opportunities.
Utilise advanced data visualisation tools to support decision-making and influence stakeholders.
Own deployment schedules and provide functional support on systems, tools and process enhancements.
Culture & Engagement
Role model a collaborative, cross‑functional and enterprise‑focused mindset.
Promote team wellbeing, development and growth.
Support engagement forums (virtual and in‑person) and wider GSC cultural initiatives.
Share best practice internally and externally and help embed strategic priorities across the organisation.
Skills & Experience Required
Essential
Experience in pharmaceutical, healthcare, FMCG or other highly regulated industry supply chains.
Strong leadership and line management capability.
Advanced data and numerical analysis skills, with experience handling large datasets.
Excellent stakeholder management and communication skills.
Ability to understand customer needs while maintaining compliance and professionalism.
Knowledge of customer segmentation and commercial operations.
Strong logical reasoning and ability to interpret regulatory and policy requirements.
Strong data visualisation capability (e.g., Power BI, Excel, Tableau).
Desirable
Experience with ERP systems (e.g., SAP).
Knowledge of distribution strategies or direct‑to‑pharmacy models.
Background in customer service operations within a regulated environment.
If you are interested please apply or send your CV to