We’re looking for an organised, proactive and customer-focused Corporate Administrator to join the team. Reporting into the Corporate Admin Team Leader, you’ll be responsible for delivering excellent customer service to our Corporate clients and intermediaries as part of the wider Service department. Key responsibilities • Processing changes to database records and administering requests from companies and intermediaries accurately, ensuring Simp lyhealth contact management systems are kept up to date. • Ensuring deadlines are met and customer expectations are exceeded and standard operating procedures are created and updated for every process. • Ensuring all communication channels meet the criteria needed and represent our brand to a high standard. E.g. quality checking letters/emails etc • Microsoft Excel reporting • Prioritising work to take on additional ad-hoc requests from account managers including but not limited to; membership audits, collation of reports and reconciliations • Taking inbound calls from our clients and intermediaries - Ensuring clients receive a positive and outstanding experience each and everytime you are in contact with them • To provide excellent customer service by taking full ownership of queries and following them through to a satisfactory conclusion • Working closely with the Corporate account management and Sales teams to ensure communication channels are clear and proactive • Supporting the wider Service department • Offering a proactive service to the Customer Service department looking to deal with risks and queries before they become issues.