Job Summary:
Under supervision, performs a variety of work activities while providing customer service in the operation of a recreational/ natural resource park; interprets natural features of the area, and ensures public safety by enforcing Park rules and regulations.
Job Duties:
Outdoor Recreation & Programmatic:
- Hosts visitors.
- Assists with interpretive programs and will lead guided cave tours in an enclosed humid environment.
- Assists with information in response to visitor questions, direction, guidance, and concerns.
Customer Service:
- Provides customer service by phone and in-person and respond to publics inquiries about park hours, accommodations, and reservations.
Cash Handling:
- Perform cashier duties at Contact Station/Gift shop; and account for fees for the park admission and store purchases.
Public & staff Safety:
- Promote the safety of park visitors, enforces Park rules, and protect Park resources.
- Utilizes two-way radio communications system.
- Completes all necessary reports concerning incidents.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- A working understanding of principles and processes for providing customer and personal services.
- Park rules/ regulations, fees and revenue functions.
- Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
Skill in:
- Public relations and information dissemination.
- Customer service.
- Active listening.
- Critical thinking.
- Driving and operating automotive equipment.
- Basic curatorial techniques.
Ability to:
- Research of natural or historical information.
- Performing math calculations.
- First aid techniques.
- Oral and written communications.
- interpersonal relationships.
- deescalate upset or non-compliant visitors.
Selective Preference(s):
One year of service experience equivalent ; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.
Pre-Employment Requirements:
Must possess and maintain a current Arizona Driver’s license appropriate to assignment.
Some positions may require certification as an Emergency Medical Technician .
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
This is a seasonal temporary position with no benefits.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program. For a complete list of benefits provided by The State of Arizona, please visit our
Retirement:
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.