F&B Assistant - Woking KEY RESPONSIBILITIES: * Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. Greets customers utilising names where possible. Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service. * Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division. * Ensure that Health and Safety procedures are complied with at all times. * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Ensure all BGL procedures and policies are adhered to. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. - Reviews daily bookings, functions sheets, table reservations etc. Effectively up sells other items on menu, e.g., appetisers, desserts, mixed drinks, wine, coffee, etc. Process orders through the ESP/check order system and serve as appropriate. Check orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out. - Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required. Completes opening and closing procedures as per shift. * Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.