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About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The collection includes Montcalm Royal London House, housed in the former headquarters of the Royal Mail; Montcalm East, part of Marriott’s Autograph Collection; and the mindful hotels Inhabit, Southwick Street, and Inhabit, Queen’s Gardens, both part of Design Hotels.
Position Overview
The Hotel Manager manages Heads of Departments directly and leads the wider hotel team. Responsibilities include overseeing all aspects of hotel operations such as Guest Experience, Events, Health & Safety, P&L, Compliance, Training, Maintenance, Projects, Commercial Performance, and Reputation Management. The Hotel Manager is responsible for the health, safety, and welfare of employees, guests, and visitors, ensuring all licenses, awards, and insurance agreements are respected, with proper procedures and training in place.
Key Responsibilities
* Oversee all hotel operations, ensuring exceptional guest experiences.
* Drive business performance and inspire high-performing teams.
* Implement strategies to enhance brand reputation and market position.
* Maintain operational knowledge across all hotel outlets.
* Ensure compliance with health, safety, and regulatory standards.
Requirements and Skills
* Proven experience as a Hotel Manager or in a senior leadership role within luxury hotels.
* Minimum 2–4 years of leadership experience in hospitality, preferably in luxury settings.
* Strong leadership, customer service, and financial management skills.
* Excellent communication and relationship-building abilities.
* Knowledge of hotel management systems and digital tools.
Qualifications
* Degree or relevant qualification in Hospitality Management, Business Administration, or related field.
* Experience managing luxury hotels or high-end resorts.
* Background in revenue management and marketing strategies.
* Multilingual skills and cultural awareness are advantageous.
Benefits
* Collaborative team environment and growth opportunities.
* Recognition and rewards programs.
* Access to discounts and comprehensive training.
* Holidays, health incentives, gym concessions, and other perks.
Eligibility and Equal Opportunity
Applicants must be authorized to work in the UK. We value diversity and are committed to an inclusive workplace free from discrimination.
Additional Details
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Hospitality
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