Training Communities Engagement Officer
Colchester Institute believes in the power of education to transform lives and communities. As one of the region’s leading providers of education and training, we offer a dynamic, supportive, and forward‑thinking working environment.
Full time, Permanent, Colchester
About the role
* Develop and maintain digital communities for training audiences, including employers, learners, delegates and sector‑specific groups.
* Research audience needs and platform preferences to ensure communication is relevant, accessible and appropriate.
* Build and maintain strong relationships with customers through regular communication, demonstrating empathy, understanding and responsiveness.
* Manage social media and web traffic—filtering content, mitigating reputational risks and identifying trends and opportunities to maximise reach.
* Gather and analyse customer feedback to understand needs and preferences, using the information to improve satisfaction rates and business relationships.
* Utilise social media and other digital community groups (e.g. LinkedIn, email updates) to promote college programmes and products, maximising the achievement of college goals and targets (financial and quality).
* Update and maintain accurate customer relationship management systems, including databases, spreadsheets and records related to employer and customer relationships.
Essential Experience
* Experience in customer engagement, learner engagement, employer engagement, training support, community engagement or a similar role.
* Experience using digital communication channels to share information, support engagement and build relationships with a range of audiences (social media, email, online groups, newsletters, or other digital platforms).
* Experience creating clear, accurate and audience‑appropriate written content for professional use.
* Experience maintaining accurate records and supporting customer processes using systems such as CRM platforms, databases, spreadsheets or other administrative systems.
Essential Qualifications
* Degree, diploma or equivalent in Development, Media, Marketing or related field.
* Level 2 qualification in English and Mathematics, such as GCSE grade 4/C or above, Functional Skills Level 2, or equivalent.
* Level 3 or above education in a relevant subject area (e.g. Media Studies, Marketing, Communications, Business, Customer Service, Digital Media) or equivalent professional experience.
* Good digital literacy, confident in Microsoft Office, email, online platforms, social media channels, databases, spreadsheets and customer record systems.
Why join us?
At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.
We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.
#J-18808-Ljbffr