Responsibilities
Lead by example - ensure Front of House team members uphold department standards throughout your shift
Deliver exceptional guest experiences from arrival to departure, making every moment special
Train and develop the team to meet The Collections standards and evolving business needs
Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere
Rewards and Recognition
BE RECOGNISED AND REWARDED - As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as:
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end-of-year awards
Growth and Engagement
GROW WITH US - As a Celtic Collection employee, you will be able to say -
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
Qualifications and Experience
* The ability to lead from the front - organise, inspire, and motivate your team to deliver excellence
* The confidence to tackle daily operational challenges and have a solution-focused mindset
* A track record of being able to create outstanding guest experiences in a high-expectation environment
* Drive efficiency and high standards in a fast-paced, quality-driven setting
* Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results
Opportunity
Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front of House Supervisor based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.
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