Social network you want to login/join with:
Security Operations Administrators, Solihull
col-narrow-left
Client:
MAN Commercial Protection
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
f58b9b3a9d0a
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.
Shift pattern: 4 on 4 off 12 hour day or night shift.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Main Responsibilities:
* Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
* Assisting colleagues across the UK with booking on/off processes
* Report writing/completing incident forms
* Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
* Ensure any health & safety or HR issues are escalated accordingly
* Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
* Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
* Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
* Maintaining and sustaining an updated knowledge of all aspects of the company.
The ideal candidate will:
* Have experience of a workforce management system
* Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
* Have excellent communication skills
* Be able to work within a team as well as on their own and unsupervised
* Possess excellent communication and IT systems skills
* Can work under pressure whilst maintaining a positive attitude
* Have good time management skills
* Be able to work shift patterns and provide flexibility, where required
Qualifications and experience:
* Experience in the security industry would be advantageous but not essential
* Call centre / Helpdesk experience advantageous
* Experience using a time and attendance or workforce management system
* Knowledge of MS Office, Excel and Outlook advantage but not essential
* Experience of working on the telephones essential
* Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
* SIA DS and CCTV are advantageous but not essential as training can be provided
Skills required.
* A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
* Competent computer skills with a good knowledge of computer systems.
* Ability to create comprehensive incident reports
* Ability to work independently and as part of a team
* A 5-year checkable work/education history is required
* Happy to help others attitude!
* Full uniform supplied.
* Access to in-house training CCTV and First Aid
* Free International Professional Security Association (IPSA) membership
* Perks at Work High Street Discount Scheme
* Access to 24-hour counselling helpline through IPSA
* Access to 24-hour legal helpline through IPSA
* Double pay on Bank Holidays
* Full training provided
* Free parking
* Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
#J-18808-Ljbffr