Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We have an exciting opportunity for a motivated and well-organised individual to join our expanding administrative team within the Neurosciences Division at UHS. Following the recent move of our Neurosciences and Spinal administrative teams to one location, we are bringing together two dynamic and experienced groups to create a single, collaborative service. This is an excellent opportunity to be part of a team at the heart of this positive change. As a Booking Administrator, you will play a key role in supporting the smooth and efficient running of Neuro and Spinal surgical and Neurology administrative tasks across both specialties. You’ll work closely with clinicians, patients, and other members of the multidisciplinary team to ensure appointments and procedures are coordinated effectively and that patients receive the highest standard of care. This is an ideal role for someone who enjoys working in a fast-paced environment, has excellent communication and organisational skills, and takes pride in delivering high-quality administrative support. The Neuro and Spinal team offer exciting opportunities for personal and professional growth — you’ll gain exposure to a wider range of services, develop new skills, and be part of a supportive and forward-thinking team focused on improving patient experience and service efficiency. If you’re looking for a role where you can make a real difference, be part of a positive and evolving team, and develop your career, we would love to hear from you Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute. Detailed Job Description And Main Responsibilities To provide clerical/administrative support including data input, assisting with photocopying, filing, typing, preparing and retrieving files and distribution of mail. Ensure that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner. Provide reception services as required, ensure that departmental telephone calls are answered in accordance with Trust policy. Courteously and efficiently dealing with these enquiries in a timely and efficient way referring as appropriate. Accurate and timely data input, collect and provide statistical information as required. Ensure adherence to standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable. Assist in the arrangement of meetings and appointments relevant to the role, attend meetings as required and produce actions/minutes as required. Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action. Work closely with and maintain excellent communication channels with both clinical and administrative staff. Ensure electronic systems are kept up to date as required; ensuring that information entered onto the system is in line with the Trust’s data quality standards. Order stationary as required. If and when required provide cross-cover for other staff across the Trust to ensure a consistent and effective service is maintained at all times. Utilise paper-light processes where appropriate. Proficiently use all electronic systems required for the role, this includes Microsoft Word, Excel, PowerPoint and Teams. Undertake training as required if new technology / systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes are maximised. Person specification Qualifications, Knowledge And Experience Essential criteria Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard NVQ 2 diploma or equivalent experience Experience of working in a customer led environment Competent in the use of Microsoft Office packages Evidence of computer literacy Desirable criteria Courses/further study attended to demonstrate evidence of personal development Proficient in the use of hospital computerised patient systems Call handling experience Experience of working shifts Trust Values Essential criteria Patient First Working Together Always Improving