Are you passionate about driving excellence in social care? Do you thrive on empowering others and making a meaningful impact? Were looking for a dedicatedQuality Officerto lead, coach, and support our teams in delivering person-led, high-quality services that truly make a difference. As a Quality Officer, youll play a pivotal role in interpreting and implementing regulatory frameworks, conducting expert audits, and working in partnership with the people we support and their families to continuously improve service quality. Key Responsibilities Lead proactive quality audits and assurance monitoring across designated services Mentor and coach Managers to achieve and sustain excellent service standards Conduct responsive audits and spot checks based on performance data and intelligence Identify trends and themes, develop action plans, and celebrate innovation Collaborate with individuals we support and their families/carers to co-design quality checks Produce high-quality reports that capture learning and drive improvement Independently validate regulatory and improvement action plans Support operational teams to close open actions and embed new systems Deliver at least two quality audits per service annually Host weekly Quality Improvement Calls for services requiring enhanced support Champion a culture of inclusion, co-production, and continuous learning What Were Looking For Were seeking someone with a strong background in operational management within social care, who understands how to use audits and self-assessments to evaluate and improve quality. Youll be flexible, proactive, and committed to working collaboratively across the organisation. Essential Requirements Proven experience in operational management and quality assurance In-depth knowledge of social care regulations, legislation, and best practices Skilled in conducting audits and developing evidence-based improvement plans Strong leadership and coaching abilities Excellent verbal, written, and IT communication skills Willingness to travel and work flexibly, including occasional out-of-hours support Full UK driving licence and access to a vehicle Benefits EarlyPay access to earnings Refer-a-friend bonus (up to £500) Paid DBS Full training and career development 33 days holiday (pro rata) Employee Assistance Programme Our People Our employees are a diverse, inclusive and a talented team of individuals, striving to make a difference through their everyday work. Working for M&D Care means youll get the opportunity to work with amazing people and help to enhance and fulfil the lives of the people we support. We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect.