As a content designer at IBCA, you will work at pace, collaborating with user researchers, interaction designers, business analysts, product managers and developers to create user‑centred content that meets user and business needs. Your work will be used by people claiming compensation as well as by colleagues who support them through the process. It will involve content at multiple stages of the process, for both digital and offline channels, ensuring it is clear, simple and accurate. You will join our supportive content design community and work alongside other designers to contribute to style guides and content patterns. IBCA follows trauma‑informed design principles, so empathy and a trauma‑informed approach are essential.
Main Responsibilities
* Create simple, clear content to meet user needs and make complex language and processes easy to understand.
* Work with stakeholders and subject matter experts to create clear and accurate content, using evidence to explain design decisions.
* Use data, research and evidence to review and evaluate content and make improvements.
* Contribute to and use style guides and design patterns.
* Engage with and contribute to the wider content design community.
* Work in a fast‑paced, agile, multidisciplinary team, collaborating with colleagues from other disciplines.
Technical Skills
* User‑centred content design.
Required Skills, Knowledge and Experience
* Track record of developing clear, simple and accessible content to meet user needs.
* Experience working collaboratively in fast‑paced teams.
* Confidence in advocating for user‑centred, evidence‑based content with stakeholders.
* Ability to use different ways of showing, explaining and testing your content.
* Experience reviewing other people’s content and obtaining feedback.
* Comfort using evidence, data and research to make content decisions.
* Consistent application of content standards and style guidelines.
Nationality Requirements
* UK nationals.
* Nationals of the Republic of Ireland.
* Nationals of Commonwealth countries with the right to work in the UK.
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the EUSS.
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.
* Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service.
Compensation and Benefits
* Annual salary of £47,258.
* Eligibility for an IBCA premium allowance (non‑pensionable and non‑contractual), set at 7.5 % of the spot rate and paid monthly.
* Contribution of £13,690 to a Civil Service Defined Benefit Pension scheme (employer contribution 28.97 %).
* Learning and development tailored to your role.
* Flexible working options and a culture encouraging inclusion and diversity.
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