Customer Service Administrator
Location: Corby
Salary: £24,525.53 per annum, £12.58 per hour
Hours: Monday to Friday, 09:00 - 17:00
Are you a customer-focused individual with a passion for delivering excellent service?
We are currently seeking a Customer Service Administrator to join our client's dynamic team. This is an exciting opportunity to work in a customer-focused environment where you will play a key role in ensuring smooth operations and high-quality service.
Key Responsibilities:
Customer Orders: Ensure accuracy in customer orders, manage delivery timelines, and communicate effectively with depot staff.
Teamwork & Customer Experience: Maintain a positive, team-focused environment, always striving to improve the customer's experience.
Customer & Supplier Relationship: Develop and maintain proactive relationships with existing customers and suppliers.
Issue Resolution: Handle customer and supplier enquiries and complaints, investigate issues, and escalate to management when necessary.
Timely Administration: Ensure customer requirements are processed promptly and accurately.
Continuous Improvement: Support ongoing improvements in systems, processes, and employee satisfaction.
Data Entry & Reporting: Accurately input data into internal systems, create reports, and generate customer KPIs.
Invoice Creation: Collate accurate data for customer invoicing.
Health & Safety Compliance: Ensure a safe working environment in line with company Health & Safety policies.
Key Experience and Skills:
Communication: Excellent communication skills with the ability to express empathy and handle customer interactions with tact and professionalism.
Dispute Resolution: Experience in resolving disputes calmly and fairly, with the ability to foresee and prevent potential issues.
Reporting & Recommendations: Strong report writing skills to document customer service activities and suggest improvements.
Software Proficiency: Familiarity with Microsoft Word, Excel, and PowerPoint.
Technical Skills & Personal Attributes:
Analytical Skills: Strong numerical and analytical ability, with a keen eye for detail.
Financial Understanding: Good level of financial literacy.
Time Management & Organization: Ability to prioritize tasks and manage time effectively.
Team Collaboration: Strong "people skills" for building positive working relationships with colleagues and customers.
Professionalism: Maintain a high level of professionalism and integrity in all interactions.
Why Join Us?
Stable Working Hours: Enjoy a consistent Monday to Friday schedule (09:00 - 17:00).
Competitive Salary: £24,525.53 per annum (£12.58 per hour).
Positive Work Environment: Be part of a collaborative team that values your contributions and fosters a culture of continuous improvement.
If you are ready to take the next step in your career and become part of a company that values both its employees and customers, we would love to hear from you.
INDDB