Customer Service Administrator
Location: Near Adderbury (own transport highly desirable) Hours: Full‑time, permanent, 39 hours per week Salary: Up to £27,000 DOE
Are you an organised, customer‑focused administrator looking for a long‑term role with variety and responsibility? We’re recruiting for a Customer Service Administrator to join a friendly, supportive team based near Adderbury.
This is a great opportunity for someone who enjoys working in a fast‑paced office environment, communicating with customers, and supporting internal teams. From time to time, you may also be required to visit the company’s Stratford site, so flexibility is important.
The Role
You will play a key part in delivering excellent service to both internal and external customers. Responsibilities include:
Processing and uploading customer orders using SAP and Excel
Handling customer queries by phone and emai
Providing administrative support to the sales team
Liaising with purchasing, transport and accounts departments
Managing customer account information and updating records
Checking order confirmations and ensuring accurate pricing
Supporting with customer complaints and helping resolve issues
Filing, general admin and other duties as required
About You
We’re looking for someone who is:
Motivated, organised and able to manage their own workload
Confident using IT systems, especially Excel and Microsoft Office
A strong communicator with a clear, professional telephone manner
Accurate, detail‑focused and comfortable working to deadlines
A quick learner with good problem‑solving skills
Able to work well both independently and as part of a team
SAP experience is an advantage, but full training is provided
Due to the rural location, own transport is highly desirable.
Why Apply?
Stable, full‑time permanent role
Supportive team environment
Varied workload with opportunities to learn
Competitive salary up to £27,000 DOE