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Are you a claims professional who wants to shape strategy, improve customer journeys, and influence product design — not just process claims?
A fast-growing travel insurance intermediary, backed by a leading private equity firm is hiring a Technical Claims Manager to drive insight, strategy, and innovation across their claims proposition.
What you’ll be doing:
You’ll work closely with product, pricing, and underwriting teams, taking ownership of:
* Claims MI & Insight: Analyse claims data, spot trends, and present insight to senior leadership
* Claims Strategy: Inform pricing, cost containment, and claims management approaches
* Customer Journey & Product: Identify pain points and opportunities for new offerings under Consumer Duty principles
* Policy & Case Management: Support better stakeholder reporting, case handling, and wording improvements
What they’re looking for:
* Strong experience in claims — ideally with exposure to insight, reporting, strategy, or policy
* Travel insurance experience
* You might come from claims, underwriting, or product, with a strong interest in driving change
* Comfortable working in a scale-up environment: hands-on, collaborative, and project-driven
* Big plans: This business is scaling fast, with a 5-year strategy focused on growth and innovation
* Real impact: You’ll work directly with senior leadership and shape the future of their claims function
* Great culture: A genuinely inclusive, roll-your-sleeves-up team — backed by serious investment
The setup:
* Hybrid working (1–2 days/week in Central London, travel expensed)
* Reports into the Head of Commercial (placed via us, recently promoted after 9 months!)
* Fast 3-stage interview process
Ready to lead claims strategy at one of the UK’s most exciting insurance scale-ups?
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