Collision Repair Group offers a fully mobile ADAS recalibration, coding and diagnostic service to our blue chip clients on a UK and European wide basis.
We are currently recruiting for Remote Vehicle Diagnostic Technicians to join the team at our Contact Centre / Head Office based in Hinckley, Leicestershire.
You need to be both customer driven and a team player with an inquisitive outlook. Fault finding and resolving technical issues in a dynamic environment whilst building a rapport with both customers and staff with great communication at all times.
Your Role
We are looking for proactive, flexible technicians to join the team to help us deliver the best workplace support for our customers and staff, so excellent customer service skills and a strong customer focus is essential. Your role will involve delivering remote services for multiple customers across the UK. You will need to be a fast learner, able to receive technical instructions and respond in a confident manner to ensure any downtime is kept to a minimum. You will help manage the call queues, keeping tickets updated with latest actions and closing within SLA. Your knowledge and experience across accounts will identify first time fix opportunities and help develop further service improvements.
Your experience
* Good communication - ability to project yourself confidently with all levels of customer.
* Good diagnostic approach - methodical and considered with attention to detail
* Experience of fault finding and troubleshoot issues in 'real time'.
* Time management- working to deadlines and able to prioritize tasks
* Quality control and exacting standards for yourself and others.
* Adaptable – Able to bring skills and knowledge from one area and apply to another
* You want to progress and can demonstrate your ambition both for yourself and the business
* High levels of energy with a 'can do' positive attitude at all times
* Team player but capable of working on own initiative to fully understand implications of changes and effective working methods.
You will be required to liaise with our customers, schedule team and mobile technicians to ensure all work instructions are correctly scheduled, managed and completed within strict Service Level Agreements. Managing your own work load and prioritise all daily duties efficiently and effectively on a consistent and relentless basis
A friendly, approachable person is a necessity as the successful candidate will be work as part of a highly motivated and close knit team in a rapidly growing business.
This is a Monday to Friday office based role, ideally 8am-5pm
Benefits
In addition to a competitive salary, Collision Repair Group employees also receive
20 days Holidays plus all Bank Holidays annual leave per year
Contributory pension scheme with matched contributions of up to 6%
Discretionary bonus scheme
Learning, Training & Development opportunities
We are happy to offer an industry leading package with the expectation that you tick every box for us - if you feel you do please apply and we look forward to hearing from you.
Benefits:
* Bonus scheme
* On-site parking
Job Types: Full-time, Permanent
Pay: £30,000.00-£36,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Location:
* Hinckley LE10 3BF (preferred)
Work Location: In person