Commercial & Strategy Manager – Nottingham
Job ID: R21836
Commercial
Birmingham - Main Office
Permanent
The Team
The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. The Regional Growth team is responsible for the commercial output of our mid‑market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.
The Role
We are looking for a City Manager to join our Midlands team. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for the Midlands, and be based from the Birmingham office.
What you'll do
* Be the local expert for the cities/areas you own in the Midlands – Nottingham and Leicester. Knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
* Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
* Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
* Work with Account Managers based in your cities/areas to support the growth of local hero brands.
* Identify and sign up new and top local favourites to Deliveroo and set them up for success.
* Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
* Understand and improve our customer offering in the area through acquiring local knowledge. This involves improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, Operations and Account Management teams.
* Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.
Requirements
* Proven experience in account/relationship management, sales or strategy roles.
* Results and target oriented.
* Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.
* A mixture of field based (2-3 days per week) and office/home working (2-3 days per week) – you will need to be in the Birmingham office 6 times per month.
* A UK Drivers License and a car.
Why Join Us?
* Make a visible impact every day. Your work directly improves experiences for customers, partners and riders.
* Learn fast in an entrepreneurial environment. Work close to the market with autonomy, pace and real responsibility.
* Build a career, not just a role. Stretch yourself, develop new skills and grow as the business evolves.
* Deliver together in an inclusive culture. Collaborative, values‑driven teams that support how you work best.
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location.
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Benefits
* Funded single cover healthcare on our core plan, with the option to add family members at own cost.
* On‑site gym (HQ), discounted external gym membership.
* Access to wellbeing apps such as LesMills, Strava, Headspace, Yogaia via GymPass.
* Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
* Life assurance.
Work Life
* Maternity, paternity and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home and a parent‑friendly working culture.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content.
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
We’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams. We’d love to hear from you!
A competitive and comprehensive compensation and benefits package.
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