Job Description
Excellent opportunity for an experienced Business Process Analyst to step into a team leadership role within an established and progressive organisation. This position sits within the central transformation function and plays a key part in delivering cross-functional process improvements that enhance customer experience, drive operational efficiency, and support long-term strategic goals.
The Role:As a Lead Business Process Improvement Analyst, you’ll combine hands-on process improvement work with team leadership. You’ll be responsible for guiding and mentoring a small team, helping to shape individual development plans and ensuring the delivery of high-quality process analysis across multiple business areas.
You’ll be highly data-driven — confident in collecting, interpreting, and using insight to identify inefficiencies, risks, and opportunities for change throughout the customer journey.
This is a hybrid position based out of a West Midlands HQ, typically involving two office days per week and three working remotely, with flexibility where needed. The position is based on an initial 18mth FTC.
Key Responsibilities:
* Lead and support a small team of analysts, providing coaching, mentoring, and skills development
* Help define personal objectives and development roadmaps for team members
* Oversee delivery of business process analysis to ensure consistency, quality, and alignment with strategic goals
* Identify and deliver process improvements that enhance customer outcomes and operational effectiveness
* Use data and insight to uncover bottlenecks and operational risks
* Support continuous improvement and business transformation initiatives
* Apply Lean methodology and principles to redesign business processes
* Engage with internal stakeholders and third-party providers to implement change
* Document detailed business and customer requirements
* Conduct root cause analysis to address recurring issues
* Support Agile-based project delivery where applicable
What We’re Looking For:
* Proven experience in a business process improvement or continuous improvement role
* Previous experience mentoring, coaching, or leading team members (formally or informally)
* Experience within a regulated industry (e.g. banking, insurance, energy, utilities) is desirable
* Strong application of Lean methodology (Lean Six Sigma certification is a plus)
* Ability to build trusted relationships across cross-functional teams
* Excellent analytical skills with the ability to derive actionable insights from data
* Skilled at documenting business needs and designing process improvements
* Proactive, self-motivated, and highly organised
* Comfortable working in an Agile environment (desirable)
How to Apply:Please apply with your CV in MS Word format for a full job description and interview details. All applications are treated in the strictest confidence.
Please note: At this time, the client is unable to review applications from candidates requiring immediate or longer-term visa sponsorship.