Aftersales Manager page is loaded## Aftersales Managerlocations: Toyota Romfordtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: March 25, 2026 (11 days left to apply)job requisition id: JR100016**Salary:** Competitive with OTE: £70,700 with over achievement ability up to £82,700.**Contract:** Permanent - Full Time**Must Have**: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as an Aftersales Manager:*** Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.* Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.* Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.* Monitor and manage parts stock levels, availability, and supplier relationships.* Resolve customer queries and complaints in collaboration with other departments.* Support team development through coaching, training planning, and recruitment.* Oversee warranty claims, subcontracted work, service valeting, and driver activities.* Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.* Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.**What we are looking for in an Aftersales Manager:*** Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.* Outstanding leadership and people development skills.* Excellent organisational and operational management abilities.* A customer-focused mindset with a passion for delivering exceptional service.* Commercial awareness and the ability to drive department performance.* Confident communication and problem-solving skills.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.
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