Would you like to work for a well-established and growing IT Managed Service Provider (MSP), known for delivering high standards and excellent customer service? Our client has been supporting a wide variety of businesses for over 17 years, providing a wide range of IT solutions from antivirus to VOIP. They are proud to be trusted by their clients for their forward-thinking approach and dedication to delivering reliable, high-quality support. This is an excellent opportunity for an experienced 2nd Line Support Engineer with MSP experience to join a passionate and knowledgeable team, working in a fast-paced, client-focused environment where no two days are the same. What we need from you: A minimum of 3 years experience in a similar technical support role, within a Managed Service Provider (MSP) environment Experience supporting multiple clients across different systems and environments Excellent customer service and problem-solving skills Strong troubleshooting ability Excellent verbal and written communication skills A strong commitment to delivering outstanding customer service The ability to work both independently and as part of a team A proactive, can-do attitude and a genuine passion for IT A full UK Driving Licence and your own vehicle is essential You must be able to confidently: Support all versions of Windows desktop operating systems Install, maintain and troubleshoot software and hardware Work with Active Directory, file sharing, VPN, DNS Support Microsoft Office / Office 365 and Entra Manage email technologies and systems Support iOS and Android devices Work with antivirus and backup technologies Demonstrate networking, firewall and security knowledge Apple Mac OS experience would be an advantage What the role involves: You will be responsible for delivering high-quality IT support to a wide range of clients, working across multiple systems and environments typical of an MSP setting. Performing daily checks on cloud-hosted platforms and customer systems Installing and configuring customer solutions Diagnosing and resolving software and hardware faults Managing helpdesk tickets with a proactive, customer-focused approach Keeping the helpdesk system updated with clear and accurate information Managing support queues and working to SLAs Following internal processes to ensure consistent service delivery Salary: £28,000 £30,000 per year, depending on experience Hours: Full-time, Monday to Friday, 9:00am 5:00pm with a 30-minute lunch break. Some occasional out-of-hours work may be required. Benefits: 20 days holiday plus Bank Holidays Christmas shutdown period (no annual leave required, although support requests must still be responded to) Mileage allowance for site visits Occasional working from home Annual profit share bonus Company pension Free parking Modern and pleasant working environment Training provided as required Opportunities for progression as the company continues to grow Additional Information: The successful candidate will take part in a hands-on technical test as part of the interview process. Please apply now!