Job Summary To prepare F&B areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service. Scope/Business Context A Full-Time/Part-Time position based at The Forest of Arden Hotel. Number of Direct Reports – 0. Titles of Direct Reports –0. Candidate Profile Experience: Previous experience of food service in a similar style of operation preferred but not essential. Skills and Knowledge: Strong Communication skills (verbal, listening, writing). Innovative. Pro-active and reliable. Able to work alone and within a team. Flexible hours in line with business needs. Must be well presented and have excellent personal hygiene. Education or Certification: Good level of English essential Basic Food Hygiene Certified Specific Duties The following are specific responsibilities and contributions, critical to the successful performance of the position: Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction. To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards. To promote sales and achieve maximum sales potential for both food and beverages. Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times. Deal with customer queries and try to resolve immediately. Making full use of the Guest Satisfaction Procedures. To communicate with others in the department to ensure excellent customer relations. To ensure that service to guests is of a prompt and efficient manner in line with company standards. To play an active part in company training and the culture of the company. To adhere to the company Uniform Standards at all times. Follow all Health and Safety Procedures. All company policies on Cash, Key and all Controls are adhered to and followed consistently. Other Performs other related task as assigned by Management. Complies with The Forest of Arden Hotel policies and procedures. Working hours as required to do your job but normally not less than your contracted hours. Benefits Perkbox - Variety of retail discounts Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks Discount with our sister hotel Dalmahoy Hotel Use of the leisure facilities including discounted rates for family Free meals and hot drinks provided on shift Free Shuttle bus service from nearby accessible locations