1 Month Contract with a Local Authority
Summary
* The Team Leader plays a crucial role in supporting Haringey Council by delivering exceptional customer service across various channels, including face-to-face centers, digital contact services, and telephone operations. This position ensures that teams operate efficiently, manage customer inquiries effectively, and maintain high service standards. The Team Leader is responsible for leading staff performance, supporting service improvements, and serving as a key escalation point for complex customer issues.
Responsibilities
* Lead and manage a customer service team across multiple channels to maintain excellent service performance.
* Coach, develop, and motivate staff, ensuring training needs are identified and met.
* Allocate and manage workloads in line with service priorities and operational demand.
* Support and deputise for the Customer Service Manager when required.
* Oversee customer-facing delivery, including service centers, digital contact points, telephony, social media, and inboxes.
* Act as an escalation point for complex, technical, or sensitive customer inquiries.
Requirements
* Essential Experience Required
o Experience managing and motivating teams in a busy customer service environment.
o Experience prioritising workloads and meeting service targets.
o Ability to work under pressure with competing demands.
* Essential Qualifications Required
o NVQ Level 3 or 4 in Customer Service, Business Administration, or equivalent.
o Leadership or management training (ILM Level 3/4).
Additional Information
* Working hours: 36 hours per week
* The role requires DBS.
* Please note we work on bi-weekly payment.
The role closes on 28th Feb 2026, apply ASAP.