Job Overview
We are looking for individuals to join our Housing Services team as Customer Experience Advisors within the Neighbourhood Services Team. This role involves taking a range of enquiries and giving assistance to our customers, acting as the first point of contact and supporting the reception function at Tamar Court, Worle.
Responsibilities
* Take a range of enquiries and give assistance to our customers.
* Manage both internal and external calls to customers regarding Neighbourhood enquiries (including anti‑social behaviour, mutual exchanges, Messy Gardens and Compliance).
* Communicate effectively and resolve issues quickly and professionally.
* Act as the first point of contact for customers.
* Support the reception function at Tamar Court, Worle.
Qualifications
* Experience in a customer‑focused or service environment.
* Excellent verbal communication skills enabling clear and concise interactions with a wide range of people.
* High levels of IT literacy.
* A flexible approach to supporting colleagues.
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