Job Overview
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics. Candidates will need to demonstrate the ability to use their own initiative and to prioritise conflicting demands. Candidates must demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities. The ability to speak Welsh is essential for this post.
Main duties of the job
The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service. A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Person specification
Qualifications
* Able to demonstrate English and Mathematics to GCSE or equivalent experience
* OCR/RSA Word Processing level 1 or equivalent experience
Skills
Essential criteria
* Ability to use electronic information systems
* Ablility to contribute constructively to a team working environment
* Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
* Clear, legible handwriting and ability to record information accurately.
* Ability to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
* Basic word processing packages
* Excel
* ECDL
* WPAS
Other Relevant Requirements
Essential criteria
* Excellent timekeeper
* Work effectively under pressure in a clinical environment
* Flexible approach to working
* Team player
* Welsh speaking
Experience
Essential criteria
* Previous clerical/office experience
Desirable criteria
* Previous NHS experience
Knowledge
Essential Criteria
* Working with the public or other agencies
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