* Resolve process and systems problems and deliver requests for change,
* Quantify opportunities for improvement from process and IS solutions changes,
* Analyse As-Is processes in conjunction with business users,
* Develop and maintain To-Be processes, functional requirements, data integrations, and non-functional requirements in conjunction with business users, suppliers, or customers,
* Perform options appraisals and recommend appropriate process and software solutions,
* Direct the work of business applications suppliers and ensure suppliers meet Tunstall standards through statements of work definition, supplier reviews and testing,
* Perform systems validation and user acceptance testing in conjunction with business users as required,
* Prepare 'How to' guides and other training materials as needed,
* Provide process and application coaching/training to super-user/user community globally,
* Plan and perform project tasks including those at cutover as needed, including but not limited to technical tasks such as data mapping, loading and reconciliation, business process verification and systems integration testing,
* Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes,
* Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated and ensuring timely stakeholder communication,
* Perform post-implementation reviews and work with business users and third parties as necessary to ensure project benefits are achieved,
* Maintain a current knowledge of applications solutions in the relevant domain,
* Communicate opportunities, plans, process changes and application features to business users and IS colleagues as necessary to broaden understanding and promote continuous improvement,
* Perform data analysis,
* Work as necessary with corporate colleagues on global projects including supporting country and acquisition/disposal on-boarding and off-boarding activities and sunset of legacy solutions.