Customer Service Advisor (Payments Support)
Leamington Spa Hybrid (after training)
£27000 £28,500 (depending on your experience) + Benefits
Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?
This role is all about helping domestic customers who have gone a little overdue on payments (3090 days). Youll listen, understand their situation, and agree on the best solution, whether thats taking a payment or setting up a plan. Its about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.
What youll do as a Customer Service Advisor:
* Speak with customers about overdue accounts in a supportive, professional way
* Agree payment arrangements or plans that work for both sides
* Handle objections confidently but always with empathy
* Keep clear and accurate records
What were looking for in our Customer Service Advisors:
* Background in customer service / contact centre / call centre
* Confident communicator who enjoys problem-solving
* Resilient, empathetic, and motivated by helping customers
* Organised and able to manage your workload effectively
Shift pattern for Customer Service Advisor:
7-week rotation (5x 8:3...