This is a fully Onsite role, with 5 days in the office
Why this job matters?
In Network Operations we monitor and manage BT’s UK and global networks and services, 24 hours a day, 365 days a year. This includes our UK and global transmission networks, our UK core IP networks that serve our customers who use Broadband, Ethernet, Mobile as well as BT’s Legacy portfolio of PSTN, Private Circuits and ISDN30. We manage BTs internet peering connections and services, Europe’s largest Wi-Fi network, the power and environmental services at all of our exchanges, as well as all of the internal IP networks serving BT staff and buildings around the globe. Furthermore, we have a dedicated Cyber Security team who are encountering a significant number of cyber-attacks per day, as well as a newly formed Network Cloud team, virtualising our data centres to support ever-changing and expanding technologies.
Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible. For Ethernet, MEAS and private circuit customers (e.g., large businesses, mobile network providers, and other telecoms operators) we carry out diagnostic and repair activities on these specialist services. We do all of this to ensure our customers get a brilliant service experience today and in the future.
Most of the Network Operations team carry out the day-to-day operational activities, working shifts, around the clock, in our state-of-the-art operations centre in Adastral Park. We work closely with other teams, including field engineers, BT’s customer facing units as well as other Network Services teams (such as design, technical services, etc.) and with our key external suppliers and equipment providers. As technology advances, the teams within Network Operations are everchanging and ever-growing in order to facilitate for any growing demands on our network
What you’ll be doing
* Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
* Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.
* Follows Astandards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.
* Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
* Executes engineering efforts to ensue currency and supportability of networking technology.
* Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
* Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
* Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
* Supports in the implementation of ways to improve working processes within Network Engineering.
Skills you'll need
* You demonstrate expert-level capability in high-performance network operations, with leadership qualities that inspire confidence across teams and stakeholders.
* 3 years’ experience in a multi-platform, 24/7 operations environment
* Extensive knowledge across IP networks, BTNet, VPNs, legacy transport platforms (e.g., X25), Premium Rate services, and hyperscaler services like BT AWS Wavelength.
* Understanding of operational metrics, including Start to Notify, Start to Restore, MTTR, and Customer Experience KPIs allowing you to prioritise issues, manage SLAs, and drive continuous improvement.
* CCNA or JNCIA are a nice to have
Benefits
* 25 days annual leave (plus bank holidays) increasing with service
* 10% on target bonus
* Life Assurance
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* Direct share scheme
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Exclusive colleague discounts on our latest and greatest TV, mobile and Broadband
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.