** No agencies please**
**We are unable to consider candidates who require sponsorship to work in the UK**
**This role is offered as a 12 month Fixed Term Contract to cover maternity leave**
Alcohols Limited is a chemical distribution which was formed in 1955 as a subsidiary of The Palmer Group. It is a private family company founded in 1805 which is still family owned today.
This role will be based on site at our new £23m facility in Rugby based at the Europark just off the A5 which has recently opened. (A5 Watling Street, Clifton upon Dunsmore, Rugby Warwickshire. CV23 0AJ). The site also houses a new distillery allowing us to add capacity to our current heritage site in Birmingham which will be retained. Langley Distillery is a renowned and historic distillery known for crafting high-quality spirits and liquors and producing exceptional products that delight customers around the world.
The Opportunity
The role is responsible for quality assurance, oversight and investigation of all complaints, reporting metrics and driving quality improvements within the Operations and Production teams.
What you will contribute
* Responsible for administering the complaints system management and coordinating internal actions.
* Support of investigations where required, driving the use of Root Cause analysis techniques to deliver robust and effective Corrective and Preventative Actions (CAPAs)- ensuring these are documented and implemented.
* Provide support for internal and external audit processes
* Maintain the internal audit schedule and coordinate internal auditor team.
* Support management with regular Quality metrics and performance reporting (e.g. cost of Quality, complaint rate, NCs etc)
* Drive quality improvements within operations and production
* Follow the company initiatives for Safety, Health & Environment (SHE) (e.g. H&S Policy, Golden Rules) and exhibit SHE leadership through own behaviours.
What you will bring
* Experience of Quality and Compliance systems, complaint management and root cause investigation within and industrial setting
* Prior experience of audit processes and auditing (internal and external)
* Practical/proactive problem solver and flexible to support a dynamic, customer driven business.
* Tenacious, thorough, determined, energetic and driven with attention to detail
* Well organised and able to assimilate new information quickly and take innovative approach to solve complex queries.
* Degree in Chemistry or similar subject advantageous
* Awareness of chemical legislation such as CLP, REACH and GHS would be beneficial
* Excellent written and verbal communication skills, providing both customers and internal stakeholders with clear concise information to provide positive and beneficial interaction.
* IT literate. Good knowledge of Microsoft. Able to collate data from multiple sources into useable documentation
* Persuasive, goal orientated and able to follow specific processes and requirements
* Quality conscious and well organised, able to respond quickly to requests for information or support.
* Team player and customer orientated.
* Flexible to be able to work on multiple and varied tasks.
What we offer
* Competitive salary plus benefits (pension, life insurance, private health care and critical illness insurance) plus 33 days including bank holidays increasing with service.
* 40 hours per week including a 30 minutes paid lunch break