Job Specification Customer Service and Compliance Administrator – Reading £28,000 – £34,000 per annum In this key role, you will work as a customer service and administrative support to the compliance team, helping the business maintain its high standards and meet its legal and regulatory obligations. You will play a vital role in ensuring smooth complaint handling and supporting professional standards across the firm. Company Benefits: * Private healthcare * Bonus scheme * Competitive pension scheme Key Responsibilities: * Manage and respond to formal client complaints in line with company policy * Liaise with internal teams to investigate issues and draft responses * Handle escalated complaints to regulators (Legal Ombudsman, SRA, ICO, etc.) * Maintain complaints and data breach registers * Support and guide staff on client care, data protection, and compliance matters * Monitor regulatory policy updates and ensure internal processes stay compliant * Manage and investigate data breaches in accordance with internal policy * Review and manage Client Due Diligence (CDD) risk assessments * Handle Suspicious Activity Reports (SARs) and determine risk levels * Maintain and update all key compliance registers, including: * Complaints, AML/CTF, Data, Conflicts, Gifts, Undertakings, File Reviews, Claims, Sanctions Experience and Skills Requirements: * Previous experience in a compliance, risk, or governance role in a regulated or professional environment. * Understanding of complaint handling, compliance and regulatory frameworks. * Excellent attention to detail and analytical skills. * Confident communication and interpersonal skills. * Ability to work effectively both independently and within a team. * Proficiency in Microsoft Office and relevant systems. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted