Overview
Customer Services Advisor
Job no: 560757
Work type: Part time, 8 hours per week
Site: Merthyr Tydfil, Pentre Bach Industrial Estate
Categories: Retail Colleagues
Location: Merthyr Tydfil
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
* Provide customer service in a retail environment, with a focus on motoring and cycling products and services.
* Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
* Assist customers in the car park and in-store, helping to deliver market-leading standards of service.
* Develop practical problem-solving skills and work efficiently to assist customers and meet targets.
* Work on a rota basis, including weekends.
Rewards and Benefits
* 25% off most Halfords Retail products in stores and online
* Discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes at reduced prices
* Option to join Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – access up to 30% of pay as you earn it
* Health Cash Plan – cash back towards healthcare costs and access to health and well-being services
Qualifications
To be successful in this role you will need:
* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
About the Company
We’re in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Equal Opportunity
Not sure you meet all the criteria? We are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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