Senior operations manager (uk)

👋 About Us

Why join Housr?

We are a hyper‑growth tech startup on a mission to revolutionise student rental. And when we say hyper‑growth, we mean we have gone from $0 to $10M ARR in just the past 18 months.

We just recently raised a $10M Series A and we are putting this investment to work to fuel our growth across the UK!


💼 About the Role

We’re looking for an experienced Senior Operations Manager to take ownership of the day‑to‑day operations of our UK bills and rental products. This is a hands‑on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis.

You’ll be responsible for ensuring our UK operations run smoothly and scale effectively — from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions.


🔥 Key Responsibilities

* UK operational ownership: Manage the day‑to‑day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience.
* Customer service leadership: Own customer service delivery across the UK.
* People Operations: Supported by our COO and Finance Director, you’ll manage our people systems end‑to‑end: HRIS, onboarding, benefits, access, documentation – keeping things clean, joined up, and reliable.
* Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking.
* Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company – including process design, documentation, training, and ensuring tools are used consistently.
* Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what’s working and what needs attention.


😊 About You

* You’ve led operations within a fast‑growing startup, scale‑up or tech business – and you know what “good” looks like when scaling.
* You’re comfortable owning complex day‑to‑day operations, firefighting when needed, and then turning those learnings into repeatable processes.
* You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in.
* You’re highly data‑driven: you can build simple reporting, spot trends, and translate metrics into clear actions.
* You’ve managed (or heavily influenced) customer service performance – and you care deeply about customer experience.
* You’re confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams.
* You communicate clearly, work well cross‑functionally, and you’re open to giving and receiving feedback.
* You combine strategic thinking with hands‑on delivery – you’re happy to roll your sleeves up when required.


🙅 This role may not be right for you if:

* You’re looking for a large team to manage – this is a hands‑on position.
* You’re unable to commit to 4 days in our office in Manchester city centre.
* You prefer well‑defined processes and a steady pace.
* You’re uncomfortable making decisions without having all the information.


💸 What we offer

* Salary – Genuinely Market Competitive!! (We’re happy to disclose our benchmarked bandings during the interview process)
* Share Options – The opportunity to gain from Housr’s success with our Share Options scheme (again, we’re happy to discuss during the interview process)
* Holiday – 25 days off, plus bank holidays each year
* Free Gym Membership – Keep fit, with free city‑centre gym membership
* Monthly Team Lunches – At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves
* Company socials – A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments – we’re quite competitive!
* Central Office Space – Located in the heart of Manchester, next to St. Peter's Square.
* Hybrid Work Policy – We’re big advocates of in‑person collaboration. We’re in the office four days a week, with Thursday as a team‑wide work from home day.


📝 Interview Process

* First Stage – Video call with our COO (45 mins)
* Second Stage – F2F Meeting (including presentation task) with our two senior members of the team (60‑75 mins)
* Third Stage – Final interview with our CEO
* Offer – If we think it’s a good fit, we’ll make you an offer!
#J-18808-Ljbffr