This is a hands‑on technical role for someone who takes ownership of problems and sees them through to resolution. You wont just log tickets—youll diagnose, fix, and follow issues end‑to‑end.
You wont be a passive ticket filler; you’ll sit at the centre of operations, bridging installation teams, customers, and manufacturers. The right hire here prevents delays, protects reputation, and keeps systems performing as they should.
Key Responsibilities
* Diagnose and resolve faults across solar PV and battery systems
* Provide technical support for systems including Sunsynk, Hanchu, Tesla (Powerwall), and Sigenergy
* Investigate underperformance, faults, communication issues, and system errors
* Liaise directly with manufacturers to escalate and resolve technical issues
* Remotely access systems where possible to diagnose and resolve faults
* Attend customer properties when required to troubleshoot and recommission systems
* Support installation teams with technical queries and commissioning issues
* Interpret system data, logs, and monitoring platforms to identify problems
* Ensure systems are operating safely, efficiently, and within design parameters
* Manage and prioritise support tickets to meet response and resolution targets
* Provide clear updates to customers in plain English (not technical waffle)
* Assist with warranty claims and technical documentation
The ideal candidate will have
* Strong understanding of solar PV systems, battery storage, and inverter operation
* Hands‑on experience with installation, commissioning, or fault finding
* Solid knowledge of system components: inverters, batteries, optimisers, monitoring platforms
* Ability to diagnose electrical and communication faults (AC/DC side)
* Comfortable speaking directly with manufacturers and pushing for resolutions
* Ability to work independently and take ownership of problems
* Good customer communication — calm under pressure, no fluff
* Competent with apps, portals, and remote monitoring systems
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