Company Description
Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.
As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.
If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.
An excellent opportunity has become available for a Mobile Refrigeration Engineer working remotely covering Kent.
Reporting into the Regional Business Manager, you will work as part of a team of Mobile Refrigeration Engineers covering an area across Kent. The focus will be the Maintenance and Repair of Thermo King Refrigeration equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care our paramount for the success of our business as well as all of our employees. The role duties include:
* Installation, servicing and repair of vehicle powered road transport refrigeration units, limiting costs of stock used on contract accounts and maximising revenue generation in all areas.
* Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
* Ensure relevant safety checks are carried out on the company van on a daily basis.
* Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Undertaking company training (at our dedicated training centre in Aldridge, Birmingham) and self-development through the Certi-Tech certification process.
* To liaise with central control and/or the service centre with regard to job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders.
* Complete all relevant paperwork and on-line (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed.
* Assist with planning of installations and undertake installations and commissioning.
* Perform other duties and projects which correspond to the general character of the position.
* Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9002 standards.
* Apprentices and or engineers in training (EIT) may be supervised where applicable.
* Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first rate
Qualifications
The ideal candidate will hold their F-Gas qualification and have a relevant C&G or equivalent within an Engineering discipline. Experience of Refrigeration/Air Conditioning or Commercial Engineering is required as well as high levels of customer care and attention. You will be happy to undertake extensive training on Thermo King equivalent, any prior knowledge would be an advantage.
* Refrigeration, Air Conditioning or Mechanical Engineering experience required.
* IT literate (Microsoft Office), PDA use
* Excellent interpersonal and communication skills
* Numerate, literate, methodical, systematic
* Attention to detail and target driven
* Customer Service Skills & Relationship building skills
* Punctuality and efficiency
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.