Responsibilities
In this role, you will take ownership of complaints from initial receipt through to final response. You’ll be speaking with customers by phone and reviewing evidence such as policy wording, claim notes and legal correspondence to fully understand their concerns. You will work proactively to resolve issues early where possible, while ensuring that all responses meet regulatory expectations and deliver a positive customer experience. This is a fantastic opportunity to deepen your understanding of complaint handling within a regulated environment and contribute to a team undergoing exciting technological and operational change.
Qualifications
* Strong communication skills
* Experience within a regulated or complaint‑led environment (such as telecoms, energy, finance, or claims)
* Confidence to challenge information and interpret evidence
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