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Empty property officer

Sunderland
Gentoo Group
Property officer
Posted: 6 October
Offer description

Overview

Join to apply for the Empty Property Officer role at Gentoo Group.

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest in maintaining existing homes and building new ones to rent in Sunderland to help address the UK housing crisis. We would love for you to join us and help achieve our vision.


Salary

£32,976.00


Job Description

Empty Property Officer – Empty Homes Team (6-Month Secondment)

Are you ready to take on a new challenge and make a real impact? We are offering a 6-month opportunity to join our Empty Homes Team as an Empty Property Officer. In this role, you will play a key part in managing and delivering our void property process from inspections and complete surveys for our contractors to work from, ensuring properties meet our Lettable standard. You will help provide safe, high-quality homes while delivering excellent customer care at every step. You will be working with a supportive and collaborative team that makes a meaningful difference in our communities.

A full UK drivers licence is essential for this role.


Key Responsibilities

* Carrying out property inspections to identify required works and ensure homes meet our standards.
* Ordering materials accurately to support timely and efficient repairs.
* Conducting detailed inspections for condensation, dampness, and post-work quality checks.
* Supporting compliance with health and safety regulations.
* Collaborating with colleagues across the Group to deliver a seamless service.
* Referring to specialist services when needed (e.g., building surveyors).
* Managing job orders and documentation through our internal systems.
* Coordinating utility and energy supply management.
* Identifying and managing asbestos-related risks.
* Maintaining accurate records to support audit and operational needs.
* Ensuring a high-quality, customer-focused service at all times.


What We Are Looking For

* A full UK drivers licence.
* Demonstrable experience in social housing repairs and maintenance.
* Strong organisational and IT skills.
* Excellent communication and teamwork abilities with a proactive, can-do attitude and the ability to work independently.
* Experience in property inspections and repairs (tenanted or empty).
* A commitment to delivering outstanding customer service.
* Proven ability to meet performance targets.
* Knowledge of health and safety regulations, especially in empty properties.
* Flexibility to work additional hours when needed, including occasional evenings/weekends.


Benefits

* 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
* Early finish on Fridays
* Flexible and hybrid working
* Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover
* Access to private healthcare through the Health Cash Plan
* Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution
* Salary sacrifice electric vehicle scheme
* Enhanced family-friendly leave
* Car mileage allowance if you use your personal vehicle for business purposes
* Life assurance cover to the value of 3 times your annual salary

Note: This description reflects the role details as provided. Other location postings and extraneous site content have been omitted to maintain a concise, focused job description.

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