Client Account Manager (New Launches)
Location: Cardiff, UK | Full-time (Hybrid)
Are you great with people, confident in conversations that drive action, and excited by helping fitness and nutrition creators grow their businesses?
At MacroActive, onboarding isn't just about getting clients live — it's about setting them up for long-term success. We're looking for a Client Account Manager who will own the onboarding journey for new clients.
This role is perfect for someone who enjoys relationship-building, is commercially minded, and loves seeing clients win.
About MacroActive
MacroActive is a high-growth SaaS company powering fitness and nutrition businesses around the world.
Our clients build apps, programs, and digital products using our platform — and many are generating millions in revenue. Our model is simple: we only win when our clients win, which means everything we do is focused on delivering real value.
We support creators across:
Fitness
• Nutrition
• Bodybuilding
• Yoga
• Pilates
• Boxing
• MMA
• Rowing
• Basketball — and more.
If health, performance, or digital business excites you, you'll feel right at home here.
About the role
As a Client Account Manager (Onboarding), you'll own the end-to-end onboarding experience for new MacroActive clients while building strong, ongoing relationships that support long-term growth.
Your focus will be getting clients live quickly and confidently — and, once launched, working with them while you hand them over to a Client Success Manager to take over.
What you'll be doing
Own the end-to-end onboarding process for new fitness and nutrition app launches
Work closely with clients and internal partner teams to gather and input exercise, workout, nutrition, and product data required to launch their platform
Maintain regular, proactive communication with clients via email, phone, and messaging to ensure momentum and engagement throughout onboarding
Deliver high-quality client communication that drives action, sets clear expectations, and holds both yourself and clients accountable to next steps
Test trainer consoles and complete setup checklists to ensure a high-quality experience prior to go-live
Train new clients on how to confidently use the MacroActive console and key features.
Identify and confidently recommend relevant features, upgrades, or add-ons that align with the client's goals and growth plans.
Act as a trusted advisor, helping clients maximise value from the MacroActive platform.
Who we're looking for
You'll thrive in this role if you are:
Naturally persuasive, confident, and relationship-driven
Highly organised with strong attention to detail
A clear communicator who knows how to inspire action
Adaptable, resilient, and able to manage multiple clients at once
Excited by tech, online business, and creator-led brands
Bonus points (but not required):
Passion or interest in fitness, nutrition, or health & wellness
Experience in SaaS, account management, onboarding, and/or consultative sales.
Why join MacroActive?
Work with ambitious creators building real businesses
Be part of a fast-growing SaaS company with global reach
Clear impact — your work directly affects client revenue and success
Supportive, driven team that values ownership and outcomes
Get medical insurance for you and your family