Event Technology Manager (Specialist)
Location: Remote
Travel Required: Occasional domestic and international travel
Position Summary
We are seeking an experienced and detail-oriented Event Technology Manager (Specialist) to lead the end-to-end registration process and technology integration for corporate events, tradeshows, and flagship programs. This role is critical in ensuring smooth execution across all attendee touchpoints — from website creation to on-site registration — while maintaining compliance with brand, data privacy, and financial standards. The role includes supporting platforms such as Cvent and JiffleNow, with potential on-site responsibilities.
Key Responsibilities
Registration & Website Management
* Create, configure, and manage customized event registration workflows using event technology platforms (e.g., Cvent).
* Collaborate with event owners to translate requirements into effective registration strategies.
* Build branded event websites in alignment with corporate guidelines and data privacy policies.
* Ensure accurate and timely setup of attendee registration, quotas, and deadlines.
Attendee Support & Communication
* Serve as the main point of contact for registration inquiries.
* Troubleshoot attendee issues including login, payments, and data updates.
* Ensure courteous, timely responses and resolution to all support queries.
Data & Financial Management
* Maintain clean, compliant attendee data and support real-time reporting needs.
* Coordinate third-party payment gateways, handle payment processing, and manage reconciliation with finance teams.
* Deliver post-event data insights, including surveys and analytics for continuous improvement.
On-Site Registration (as needed)
* Coordinate badge printing, materials distribution, and check-in systems.
* Manage temporary on-site teams for registration fulfillment and executive 1:1 meeting scheduling.
* Represent the brand professionally as the client-facing technology lead during events.
Executive Meeting Support (JiffleNow projects)
* Support executive meeting scheduling and booth tours at tradeshows and flagship events.
* Maintain seamless coordination between planners, sales teams, and VIP participants.
Required Qualifications & Skills
* Bachelor’s degree in Event Management, Business Administration, or a related field (preferred).
* Minimum 2–3 years of experience in event registration, technology operations, or customer service.
* Proficiency with Cvent (required); experience with JiffleNow is a plus.
* Strong data management skills and keen attention to detail.
* Excellent communication, problem-solving, and stakeholder management skills.
* Ability to work under pressure, meet tight deadlines, and take initiative.
* Flexibility to support evening/weekend event schedules or travel if needed.
How to apply?
Send a CV to kacey.norris@experis.co.uk