Overview
Join to apply for the Admin Officer role at HM Courts & Tribunals Service (HMCTS). Salary £25,582. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach: External. Location: Bristol. Closing Date: 10-Nov-2025. Post Type: Fixed Term. Civil Service Grade: AO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 11221.
Responsibilities
* Admin Officers provide excellent administrative support and customer service to court users, judiciary and management.
* Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings.
* Other duties include booking interpreters, hosting video links, typing orders and answering queries by phone, post or email from the judiciary, professionals or the public.
* You will be assigned to teams to carry out general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Skills and Experience
* With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email.
* You’ll be skilled in organizing your time, prioritising efficiently, able to multi-task and adapt to using various software packages.
* You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Qualifications and Regulations
* Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, subject to business needs and agreed prior to appointment. All applications for part-time, flexible and job-sharing patterns will be considered in accordance with the MoJ Flexible Working policy.
* Operational roles are customer facing, requiring successful applicants to be office-based to provide HMCTS services to the public.
* Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
* Working Arrangements & Further Information: Hybrid Working is offered where business need allows; minimum 60% of working time in an office, subject to local estate capacity.
* Saturday Working: Some Saturdays and Bank Holidays; occasional days off in lieu; Sundays not required.
* Fixed Term Appointments (MoJ Staff): Approval required from line managers to ensure release for the duration of the FTA and potential redeployment if no end role.
* Skilled Worker Visa: The role’s salary falls below the general sponsorship threshold; sponsorship eligibility depends on visa status and other criteria. Check details in the original job description and guidance.
Benefits
* Annual Leave: 25 days on appointment, increasing to 30 days after five years of service; plus public holidays and a privilege day.
* Pension: Civil Service pension schemes available.
* Training: Extensive training and development opportunities.
* Networks: Employee networks for minority groups and allies.
* Family-Friendly policies and flexible benefits, including childcare support information and options for blended/ reduced hours.
Other Information
For more information on applying, see the job description attachment and guidance on the Statement of Suitability, application questions, and the interview process. If you need reasonable adjustments during recruitment, request via the application form. Diversity & Inclusion and Veterans initiatives are highlighted in the role description, along with Redeployment Interview and Nationality Rules information.
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