Customer Experience Advisor
This position is based at Truro Branch and requires a part‑time schedule of 17.5 hours per week, Monday to Saturday, 8am–6pm.
Your role will involve acting as the first point of contact for customers in the branch or over the phone, assisting with day‑to‑day transactions, queries, and continuously improving the customer experience.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into the contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service face‑to‑face or by telephony (Required).
* Ability to communicate effectively with customers to truly understand their needs (Required).
* A real desire to go above and beyond for customers (Preferred).
* Effective team working skills with a flexible, can‑do approach to work (Preferred).
* Openness to a broad range of activities even if outside of standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
* £24,000.00 – £29,993.00 per annum (depending on experience).
* £500 annual cash allowance for benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates: medical, dental, and health assessments.
* Company pension contribution of 8% of salary automatically, up to 12.5% if you contribute; cash option available.
* Death‑in‑service benefit and income protection insurance, with optional additional life assurance and critical illness cover.
* Share plans to share in Santander’s success.
* Employee discounts on Santander products and services.
* Competitive rewards and real impact recognition.
* Wellbeing support across physical, mental, social, and financial pillars.
* Family leave, childcare options, and tailored wellbeing support.
* Volunteering opportunities.
* Global growth opportunities across international network.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to work in the UK
* All candidates must have the right to work in the UK to commence employment with Santander.
Note: There may be no relocation package available. Santander will pay the mandatory government fees for visa sponsorship but you may be liable for your own personal immigration and relocation costs.
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