Job Description
Logistics Coordinator
Your new company
Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. This role plays a key part in ensuring timely and compliant movement of goods while maintaining high levels of customer satisfaction.
Your new role
As a Logistics Coordinator, your role will involve:
* Manage direct communication with customers during packing and shipment phases.
* Work collaboratively with Customer Experience teams to improve service delivery.
* Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness.
* Ensure all logistics activities comply with relevant local and international regulations.
* Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement.
* Assist with the transition of European operations into the Telford facility.
* Coordinate packaging, dispatch, and all associated documentation.
* Monitor and chase customer collections to ensure timely shipments.
* Maintain and update Work in Progress (WIP) for Service and Spares.
* Support customer account setup by gathering and managing required information.
* Escalate issues and complaints where necessary.
* Deliver against set KPIs and performance targets.
* Build and maintain strong relationships with customers.
* Support stock and inventory management in collaboration with the Stores Department.
* Adhere to company Quality Management System (QMS) procedures at all times.
* Undertake additional duties within the scope of the role as required by the business.
What you'll need to succeed
* Experience working in a fast-paced, agile environment.
* Experience in a customer-facing role.
* Strong communication skills (verbal and written).
* Ability to work effectively within a cross-functional team.
* Proficiency in Microsoft Office applications.
* Understanding of global INCOTERMS.
Desirable:
o Experience within a manufacturing or logistics environment.
o Knowledge of Sage 50, Sage 200, or similar ERP/accounting systems.
o Experience in shipment coordination, dispatch, or supply chain operations.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4802187