Salary £24,737
Location Head Office - Didsbury
Permanent, Full Time
Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working as part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLAs.
What youll be doing
* Acting as first point of contact for all IT Support issues and queries
* Responsible for the ongoing provision of IT Hardware and Infrastructure to support both internal and external stakeholders
* Providing supporting documentation to assist both end users and team members to resolve issues.
* Providing day one support to our staff to ensure they are introduced to the business in a consistent and professional manner.
* Providing ongoing technical support to the business to assist IT issues and queries
What youll need
1. Excellent customer service skills and focus
2. Good effective written and verbal communication
3. Ability to complete tasks in an accurate and timely manner when ...