Description
TSYS Managed Services EMEA a Global Payments company has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.
Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you!
We are currently recruiting for a part-time role to join our team in Milton Keynes, Working hours: Sat & Sun 13:30 - 22:00 16 hours per week
Hourly rate: £12.88
Benefits: As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits –
* Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
* Full Training provided (Paid)
* MediCash Health Care Plan
* Pension (Employee 5% - Company 3% contributions)
* 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
* Option to buy additional leave
* Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
* Cycle to work scheme
* Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
* Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
* Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
* Bereavement Leave – (5 Days Leave at Full Pay)
* Dependent Leave – (2 Days at Full Pay)
* Free onsite parking with 24/7 security
* Subsidized Canteen (with great breakfast!)
Key responsibilities:
* Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
* Contacting customers to establish authenticity of transactions, following correct internal procedure
* Adopting appropriate questioning techniques to deal with card holders
* Handling queries to the satisfaction of the customer and the department
* Taking appropriate preventative action in order to minimise losses to the client
* Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
* Resolution of non-technical queries
The ideal candidate will:
* Have previous contact centre experience (desirable), preferably in the financial industry
* Have credit card/ banking industry experience
* Have excellent communication skills
* Be enthusiastic and flexible with the ability to work as part of a team
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Financial Services and IT Services and IT Consulting
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