Sales support coordinator

Sales Support Coordinator

Aldershot, Hampshire
£30,000
Full-Time | Office-Based

About the Company

We are currently recruiting for a highly organised and customer-focused Sales Support Coordinator to join a busy and fast-paced customer services team based in Aldershot.

This is an excellent opportunity for somebody with previous sales support, customer service, account coordination or administration experience who enjoys building customer relationships, processing orders, coordinating account activity and providing first-class support within a product-based environment.

The successful candidate will work closely with Account Managers, customers and internal departments to ensure the smooth progression of quotations, orders and customer requests, whilst delivering exceptional levels of customer service throughout the process.

Key Responsibilities

• Supporting the day-to-day management of customer and distributor accounts.
• Managing inbound calls, emails and customer enquiries in a professional and efficient manner.
• Processing customer orders from quotation through to delivery.
• Preparing and issuing quotations to customers and distributors.
• Raising and managing orders using internal systems.
• Progressing quotations, approvals and customer orders to ensure deadlines are met.
• Chasing outstanding approvals, artwork and customer information where required.
• Liaising with internal departments to ensure customer requirements are met accurately and on time.
• Working closely with courier companies regarding deliveries, logistics and customer updates.
• Supporting current sales promotions and marketing campaigns.
• Assisting with customer queries, complaints and resolutions.
• Producing reports and completing administrative tasks accurately and efficiently.
• Providing support and cover for Account Managers when required.
• Maintaining accurate customer records and updating internal systems.
• Contributing towards team performance targets and delivering an excellent customer experience.

Candidate Requirements

• Minimum 2 years' experience within Sales Support, Customer Service, Account Coordination, Order Processing or Administration.
• Previous experience working within a B2B and product-based environment is essential.
• Experience supporting customer accounts or managing customer relationships would be highly advantageous.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage changing priorities.
• High attention to detail and accuracy.
• Customer-focused with a proactive and positive approach.
• Confident processing quotations, orders and customer requests.
• Strong telephone manner and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Strong IT skills including Microsoft Office and CRM/order processing systems.
• Ability to work within a fast-paced environment and meet deadlines.

What's on Offer?

• Salary of £30,000.
• 28 days holiday including bank holidays.
• Workplace pension scheme.
• Annual Leave Purchase Scheme.
• Referral bonus scheme.
• Funded internal and external training opportunities.
• Long-term career development opportunities within a growing business.

This is an excellent opportunity for a motivated and customer-focused individual looking to develop their career within sales support, customer services and account coordination whilst working within a varied, fast-paced and supportive environment.

INDCAM