We’re looking for a sharp, commercially‑minded generalist to help us scale our consumer electric vehicle leasing business. You’ll sit at the heart of our Consumer team, acting as the bridge between our ambitious growth goals and our regulatory responsibilities as an FCA‑regulated business.
This isn’t a back‑office compliance role. You’ll be a key operator who ensures our products are customer‑centric, our processes are slick, and our growth sustainable.
You’ll work closely with Sales, Product and Ops teams that are experts in their fields but often new to financial services; your job is to translate the “why” behind the rules and help them build better products because of them.
What you’ll do
* Commercial Guardrails: Own the “rules of the game” for our consumer products. Ensure contracts (Consumer Hire Agreements) and T&Cs are current, compliant, clear, and commercially sound.
* Problem Solving: Tackle edge‑case customer issues and business incidents, building automation or process improvements to prevent recurrence.
* Internal Consultant: Serve as the first point of contact for FCA‑related questions, guiding Marketing on promotional approvals and Sales through complex customer journeys.
* Product Evolution: Collaborate with Legal and Product teams to launch new features following a fast‑moving yet compliant product‑governance path.
Qualifications
* FCA regulated experience: Experience working within a UK‑regulated consumer finance environment, ideally in fintech. You understand principles such as Consumer Duty and Treating Customers Fairly.
* Regulated product background: Experience in fintech, financial services start‑ups or fast‑scaling regulated businesses, where you played a key role in launching or growing new products.
* Generalist mindset: Comfortable moving between legal contract review, data‑heavy reporting or analysis, and training sessions for sales teams.
* Tech‑first approach: Prefer tech‑based solutions, automations and AI workflows over manual processes.
* Commercial and pragmatic: View regulation as a framework to build trust and quality while making progress at pace; find ways to say “yes, if…”
* Effective communicator: Distill complex rules and principles into simple, actionable instructions for people new to financial services.
* Bias to action: Thrive in a fast‑paced scale‑up environment with strong bias to action.
* Environmental motivation: Want to participate in the transition to zero‑carbon driving and solve problems rather than only identify them.
What else you’ll love here
* Flexible, experience‑based salary discussions; compensation will match your skills and fit.
* Culture of autonomy, rapid iteration and innovation – building an industry‑changing customer experience.
* Wide range of perks available through the Octopus Employee Benefits hub.
* Dog‑friendly office environment; pets are welcome with appropriate precautions.
As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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